Wrong size or doesn’t suit you? Opt to exchange for another size or item. Your exchange items will be sent as soon as your return is processed.
Please note; we cannot hold products for exchange. Please send your return off as quickly as possible to ensure you receive your exchange items!
Exchange Items that are out of stock will be issued as a store credit.
Discount codes cannot be applied to product exchanges.
CHANGE OF MIND?
If you change your mind, you can return your item for an Exchange or Store Credit provided that the item(s) meets our Return Conditions. Please see our Return Conditions below.
If the item does not meet our Return Conditions it will not be accepted upon return.
Please note; we do not offer monetary refunds for change of mind or change of size returns.
NEED TO RETURN AN ITEM?
If you need to make a return, you can do so within 14 days of delivery by visiting our Online Returns Portal below. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please ensure you read and meet all of the returns policy requirements below before initiating a return. Returns that do not meet our returns policy requirements may be denied.
You may return full priced items for an exchange or store credit within 14 days of the delivery date. Store credits are valid for 12 months from the date of issue and it’s up to the customer to ensure the balance is used before the expiry date. For an extension to your store credit, you must contact us 1 month prior to request an extension. We will not honour a store credit that has already expired.
AFTERPAY RETURNS:
When purchases are made with Afterpay our regular returns policy will apply. Once we have received & approved your return you will be issued with an exchange or electronic voucher (not a refund) regardless of whether or not your repayments have commenced or completed. Your Afterpay payment schedule will continue as normal, however you will be able to use the full value of your e Voucher right away.
SALE RETURNS:
If you have used a discount code or purchased an item on sale, you may return it for a store credit or an exchange unless it has been marked down by 50% off or more – in which case it would be deemed as “Final Sale” and cannot be returned. Customers are required to cover any relevant shipping costs associated with the exchange of a sale item.
COST OF RETURNS:
Customers are to cover the cost of return postage (unless the items are deemed faulty by our team). You can request an Australia Post Returns Label in our Online Returns Portal ($10 AUD) or you can ship your order back via a courier of your choice. We will cover the cost of redelivery for an exchange via Standard Post, however if you require express post, this can be arranged for an additional fee.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
INTERNATIONAL RETURNS
FULL PRICE RETURNS:
You may return full priced items for a store credit within 14 days of the delivery date.
We do not offer exchanges for international customers outside of Australia as we are unable to hold stock aside for your exchange. Therefore, you will be issued a store credit for your return which you can use to repurchase the size you desire for exchange.
Store credits are valid for 12 months from the date of issue and it’s up to the customer to ensure the balance is used before the expiry date. For an extension to your store credit, you must contact us 1 month prior to request an extension. We will not honour a store credit that has already expired.
SALE RETURNS:
If you have used a discount code or purchased an item on sale, you may return it for a store credit unless it has been marked down by 50% off or more – in which case it would be deemed as “Final Sale” and cannot be returned. We do not offer exchange of sale items for international customers.
COST OF RETURNS:
Customers are to cover the cost of return postage (unless the items are deemed faulty by our team). you can ship your order back via a courier of your choice. You will be given both options when initiating your return in our Returns Portal.
FAULTY RETURNS
Our team take care when packing orders and carefully inspect all garments prior to dispatch to ensure they are sent in perfect condition. If you suspect a fault you are required to immediately contact our team (within 48 hours of delivery) by initiating a return request via our Online Returns Portal. We ask that you attach images of your fault in the Returns Portal along with a brief summary of the fault for our team to review. All faulty items must be returned and inspected by our Quality Control team before a return outcome can be provided to you.
A refund will be issued on items that have a major, irreparable/irreplaceable manufacturing fault upon delivery. In accordance with the Australian Competition and Consumer Commission (ACCC), if the garment you have received has a minor fault, we are required to repair or replace the garment and forward it back to you. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.
Please note that purchasing an ‘incorrect size’ or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on this basis. Our regular return policy will apply for returns of this nature.
Company Disclaimer: Less Cropped reserves the right to deny an exchange, store credit or refund if the garment does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
